With our philosophy of putting our customers first, we want your experience to be first class. No matter what your enquiry is, we’re here to help.
Website assistance and support
Contact us for assistance using this website and we’ll happily talk you through the options.
Phone us: 02 6143 2680
Monday to Friday, 8.30am–5.00pm
Product advice and selection
Book a consultation to discuss your project, style and budget.
Customer service enquiries
Our Customer Service Team can assist you with product enquiries.
Phone us: 02 6143 2680
Monday to Friday, 8.30am–5.00pm.
Keep track of your online orders with a personal account. With so many decisions needing to be made when renovating or building a new home, it helps to browse products at your leisure and build wish lists of those you’re interested in.
It’s easy and free to create a secure account.
Selected clearance products are available for online order with free Click and Collect at all stores. Delivery is currently unavailable.
Orders are processed by our customer service team. If your order cannot be fulfilled, we will contact you with further information and alternative product options.
To modify an order, email [email protected] with your order number. Online purchases are subject to our Terms and Conditions for Online Sales.
We accept payment from Visa, Mastercard, American Express, Google Pay and Apple Pay.
We offer a free Click and Collect service for selected clearance products.
How does Click and Collect work?
Simply add your chosen items to your cart and select Click and Collect at checkout. Then, nominate a store to collect from to complete your purchase.
If an item needs to be transferred between stores, we’ll let you know.
Once your order is ready, we’ll notify you by email and SMS, with the store address and opening hours. Please wait for this confirmation email before heading to the store.
To collect your order, visit the customer service counter and provide your name, order details, and signature.
How long does it take for my order to be ready for collection?
If your items are available at your nominated store, please allow up to 2 business days for your order to be ready for pick up. If your items need to be transferred, please allow up to 7 business days for this to be completed.
Due to periods of high demand or events and disruptions such as severe weather, there may be delays to Click and Collect orders. Please wait for a confirmation email before heading to the store. Thank you for your understanding.
Warranties and Returns
For our policy regarding warranties and returns, please read our full Terms and Conditions for Online Sales.
Technical difficulties
As is the nature of all websites and digital technology, there is the occasional technical issue that requires fixing. If you come across an error or have difficulty loading a page, be assured we are working to fix it.
In the meantime, we recommend that you clear your cache, deleting the information that is automatically stored on your device when you visit a new site.
Try this – On Windows desktop computers:
To clear your cache CTRL + F5 on your keyboard.
Try this – On Mac OS computers:
To clear your cache COMMAND + SHIFT + R on your keyboard.
Try this – Mobile devices
Open your browser app settings and go to the clear browser or website data section to clear your cache.
Assistance with technical issues
If the technical issue you’re experiencing continues, please phone 02 6143 2680 during opening hours or email [email protected] at all other times. You may wish to include a screenshot, page URL and description of the issue.
How do I apply for a Trade Account?
Southern Plumbing Plus offers trading accounts to approved customers with an Australian Business Number (ABN). Applications are made online.
Once the account is approved and your credit limit determined, you’ll have access to contract pricing and the opportunity to earn and redeem Plus Factor Rewards for every purchase.
Do you supply commercial projects?
Yes. We have an experienced commercial sales team who work with plumbers, builders, architects, interior designers and other businesses from the design of your project right through to supply. With significant warehousing and distribution capacity, no job is too big or too small.
Contact us to discuss your project.
View some of our commercial customer projects.
Terms and Conditions
Read our full Terms and Conditions for Online Sales.
For further information about our Terms and Conditions please contact our Customer Services Team by email at [email protected] or phone 02 6143 2680 (Monday to Friday, 8.30am to 5pm).
Privacy policy
Read our Privacy Policy.
For further information about our Privacy Policy please contact our Marketing and Communications Team by email at [email protected] or phone 02 6143 2680 (Monday to Friday, 8.30am to 5pm).
Can't find what you're looking for?
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Speak to our team before, during or after you place an order.
Here to help you
From choosing a toilet to matching your tapware and kitchen sink, we consult with
you to understand your project so we can recommend a collection that will meet your specific needs.